03 · Operate
Keep your AI systems useful as the business changes.
We monitor what is live, fix what changes, and help you choose and build the next valuable improvement.
Discuss ongoing operation- Investment
- Custom monthly engagement
- Timing
- Ongoing at an agreed cadence
- Scope
- Named systems and monthly capacity
Who this is for
When this package fits.
Use Operate when AI is already part of the business and needs regular care. We support named systems, measure what is changing, and help choose the next useful improvement.
How it works
A focused path from problem to result.
- 01
Monitor what is live
We review usage, cost, failures, integration changes, and feedback from the people doing the work.
- 02
Improve what matters
We prioritize fixes, tests, documentation, and workflow changes by business impact.
- 03
Add the next system
We design and deliver new work within the agreed monthly capacity and reuse what already works.
What you get
The work needed to move forward.
Monitoring, issue response, and integration maintenance
Testing, usage, performance, and cost reporting
Current documentation and team support
New modules within the agreed monthly capacity
Package boundaries
What we need—and what is not included.
What we need from you
Access to the named systems and their internal owners.
- A live system or AI environment FirmPoint has reviewed
- Named internal owners and useful performance measures
- An agreed support level, review schedule, and monthly capacity
Not included
What sits outside this package.
- Unlimited engineering, systems, departments, or revisions
- Major new modules outside the agreed monthly capacity
- 24/7 response or replacement of internal decision owners unless contracted